FREE SHIPPING ON ALL ORDERS DUE TO COVID-19

FAQ

BOTA™ orders ship via UPS. 

All packages are shipped out via UPS within 48 hours after a payment is processed. BOTA™ operates during normal business hours, 9am-5pm MST Monday-Friday. Our purchase policy allows 2-4 days for fulfillment to accommodate processing times during periods of higher volume.

Please note that if you order on a Friday, the order will not ship until the following Monday or Tuesday. For faster shipping, we recommend ordering at the beginning of the business week.

Once your package has shipped you will receive your UPS tracking number via the email associated with your order. Please also note that your shipping time estimate (5-7 days) begins after your order has shipped.

Free shipping applies to orders $50+ or more after any discount code or sale price is applied. 

Once your order has shipped, you will receive your UPS tracking number at the email address associated with your order or account. Please note that the shipping time estimate (5-7 days) begins after your order is shipped. 

As a courtesy to our loyal customers, we offer free shipping for orders $50 or more after any discount code or sale price is applied. 

We are unable to make changes to an order after it has been processed. This helps us avoid errors in the fulfillment process, as we strive to provide the highest quality service for our customers. We appreciate your understanding. 

We try to be as accommodating as possible with cancellations. Please email customersupport@botaskin.com ASAP to let us know if you need to cancel an order. We will always do our best to make it happen. Please note that due to our quick turnaround on orders, cancellations are not guaranteed. If your order has already shipped, please contact customer service to organize a return. 

Return Policy:

Unopened and unused products may be returned within 7 days of delivery. Please see our Return Process below. If you have any questions about whether your product is eligible for return, please feel free to email us at customersupport@botaskin.com.

BOTA™ will only accept returns and refunds from purchases made on botaskin.com. BOTA™ cannot facilitate returns for a purchase made in a retail store.

Please also note that we are not able to accept returns on any opened or used products. The customer is responsible for return shipping costs.

Return Process:

Email customersupport@botaskin.com ASAP to alert us that you would like to return your unopened product within the 7-day time limit. A BOTA™ representative will confirm the return shipping address.

Once you have shipped your return product, please email the tracking number to customersupport@botaskin.com so we can track its arrival.

When we receive your return, we will issue a refund and email you a confirmation. Please allow 7-10 days for the refund amount to post.

If you have any questions regarding our return policy, please email customersupport@botaskin.com.

Your acceptance of the terms of purchase states you agree to and understand the BOTA™ refund policy. 

We are sorry to hear that there is an issue with your order. Please contact customersupport@botaskin.com to assist. If there is an issue with your product, i.e. damage, please send a photo of the product and a photo of your invoice to customersupport@botaskin.com for assistance.

Unopened and unused products may be returned within it 7 days of delivery. Please see our Return Process here

We have a well-trained team of Customer Service Specialists that are always happy to answer any questions you may have via email at customersupport@botaskin.com.

Note: At this time, we have actively chosen to use email as our main Customer Service platform to accommodate our customers’ needs as quickly and efficiently as possible. 

To learn more about plant-based skin car and BOTA™ products, check out our Complete Guide to Natural Skin Care. 

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